Saas

Behind every great business stands a powerful saas support team. And that is who we are. Nossa24 is a reliable SaaS support services provider with a stellar reputation and a strong professional background.

Most effective SAAS Solutions

As a global customer service SaaS company, we can find the most effective solutions to improve metrics such as customer satisfaction, handle time and first call resolution. We believe that professional 24/7 support can turn any business from good to great. That’s why our outsourcing company is ready to assist your customers at any time of day and night.

If you are looking for qualified agents, outsource to us, and you will get compelling customer support at the most reasonable price. Don’t let your customers wait for too long! Enhance your brand loyalty with SaaS support outsourcing.

Just imagine that hundreds of your clients are continually reaching out for assistance. The most considerable part of all requests is contributed to simple glitches and errors such as typical software user issues. In any case, our SaaS helpdesk will solve all your customers’ problems according to the instructions that you provide.

How the SaaS support model looks like:

a customer makes a request;

we promptly answer their questions;

the issue is resolved;

a happy customer leaves positive feedback because of quick response;

you increase the loyalty of current customers and attract the new ones.

We will quickly integrate with Zendesk, Intercom, Salesforce Desk, Freshdesk, and other CRM platforms and start serving your users right away. Once a customer receives a quick and effective resolution to their problem, you get a report that will help you analyze your customer activity and find out how to upgrade your product.

The main benefits of hiring our support agents are:

24/7 availability. Whether it’s a day or night, our friendly team of support specialists is ready to assist your customer right away.

Strong experience. For more than 12 years, we’ve been providing companies worldwide with proven customer support solutions customized to their needs.

Advanced technologies.

Our SaaS support team uses the latest tools that allow us to reply to all users and find the best solutions as quickly as possible.

Full scalability.

SaaS support outsourcing with Nossa24 brings you fully scalable solutions that meet your budget.

Customer satisfaction.

Our friendly agents know how to make your customers happy. We guarantee that no one will be left behind or unsatisfied.

Increased revenue.

What leads to the growth of revenue? While both customer support and product-use experience are crucial, failing to take care of users can leave you with good software that no one is paying for.

Do you want to prepare for the product launch beforehand? We recommend contacting our SaaS support team at least a month before the release date. Generally, it takes a few weeks to gather a team specifically for your project. That process includes training support agents and appointing a SaaS customer support manager. Our specialists will be ready to tackle any issues as they emerge and take care of the users in the best possible way.

Nossa24 experts have a high qualification in various niches, but IT is their real passion. They can quickly analyze the specifics of your product or services to provide sufficient support via phone, email or live chat.

With years of experience behind our back and a dedicated team of competent agents, we can create a positive image of your brand by delivering high-level assistance at a cost-efficient price.

Great software takes time and effort to develop.

But answering phone calls and replying to messages in a live chat can be quite challenging as it takes time away from improving the product. But instead of choosing between development and customer support, you can opt for outsourcing.

Nossa24 is one of the most reliable SaaS customer support providers for small and medium-sized enterprises. We are also here to help you generate new leads. In cooperation with our customer care, your sales team can deeply discover user needs and build strong relationships by meeting their expectations.

As a leading company, we provide different pricing options with a monthly payment for any budget. After analyzing your business needs and preferences, we can make a favorable offer created specifically for you.

Everything is simple. You develop a product, we provide support, your customers are fully satisfied. Want to find out more about how our team can help you with SaaS customer support? Contact us today to get a free consultation.